1. How billing works
26weeks.ai subscriptions are sold in our iOS app through Apple In-App Purchase. Apple takes the payment, issues your receipt, and manages renewals, cancellations, and refunds.
We offer two subscriptions:
- Weekly, billed and renewed every week.
- 26 weeks, a six-month subscription paid upfront and renewed every six months.
The price for your country is shown in the app before you buy. If you hold a plan we no longer sell, it continues under the terms you bought it on until you cancel.
2. How to cancel
You can cancel at any time. On your iPhone:
- Open Settings and tap your name.
- Tap Subscriptions.
- Tap 26weeks.ai.
- Tap Cancel Subscription.
You can also go straight to your App Store subscriptions. To avoid the next charge, cancel at least 24 hours before your renewal date.
3. After you cancel
You keep access until the end of the period you have paid for. Your subscription then ends and is not renewed. Your account and training history stay in place, so you can pick up where you left off if you subscribe again.
4. Refunds
Apple holds the payment, so refund requests go to Apple and Apple makes the decision. We cannot issue App Store refunds ourselves. To request one:
- Sign in at reportaproblem.apple.com.
- Choose the option to request a refund.
- Select your reason, then select the 26weeks.ai subscription.
- Submit the request.
Apple usually gives an update within 24 to 48 hours. If something went wrong on our side, such as a charge you do not recognize or paid access that never started, email [email protected] and we will help you sort it out.
5. Renewals and price changes
Subscriptions renew automatically unless you cancel at least 24 hours before the current period ends. Apple charges your account within the 24 hours before renewal. If a price changes, Apple tells you in advance and, where required, asks for your agreement.
6. Deleting your account
Deleting your 26weeks.ai account does not cancel your subscription, because Apple manages billing. Cancel with Apple first, using the steps above, so you are not charged again.
7. Your legal rights
Nothing on this page limits any rights you have under the consumer laws of your country, including any right to a refund or to withdraw from a purchase.
8. Getting help
Questions about billing or your access? Email [email protected] with your account email and a short description. Apple receipts can help us find your purchase.